Refund policy

Refund Policy (Caps & Hats)

Order Cancellations

We only accept order cancellations within 24 hours of purchase. After the 24-hour period, we may not be able to accommodate cancellation requests.

We don’t accept cancellations once we start processing your order (e.g., order packed, label created, or handed to the carrier).

Quality Check Requirement (Unboxing Proof)

To help us resolve issues quickly and fairly, please record a clear unboxing video when you receive your order. The video should show:

The shipping package (label visible)
The unopened package from all sides
The full unboxing process (no cuts/edits)
The hat(s) and any defects/damage clearly

If the product is confirmed defective or damaged not due to customer misuse based on the evidence provided, we will offer an appropriate resolution (replacement or refund) promptly.

If improper use (e.g., washing/drying incorrectly, heat damage, heavy bending, cutting tags/alterations) causes damage, we may refuse replacement/refund/repair.

Returns

To be eligible for a return:

You must contact us within 15 days of delivery.
The item must be unused, in the same condition as received, and in the original packaging (if applicable).
We only accept returns if you provide evidence that the item was faulty upon arrival or the defect was caused by the manufacturer (unboxing video/clear photos required).

Non-returnable items:

Customized / personalized hats (custom text, patches, embroidery, made-to-order designs)
Gift cards
Items marked Final Sale / Clearance (if applicable)

If 15 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of approval or rejection.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 15 business days (timing may vary by bank/payment provider).

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company—posting can take some time.
Contact your bank—processing time can vary.
If you’ve done all of this and still have not received your refund, please contact us at contact@teamtmt.com.

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges / Replacements

We replace items if they are defective or damaged upon arrival (proof required).
For eligible exchanges, the item must be unused, in the same condition you received it, and in original packaging.

Customized products and gift cards are exempt from being exchanged.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

If the item wasn’t marked as a gift, we will refund the original payment method used by the gift giver.

Shipping & Return Costs

You are responsible for paying your own shipping costs for returning your item (unless the return is due to our error/defect confirmed by evidence).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund (where applicable).
Delivery times for exchanges may vary depending on location.

If you are shipping an item over $100, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee we will receive your returned item without tracking.